最後更新(xīn)時間：2023年2月

本協議由簽名(míng)表上确定的本協議接受方與上海藍雲網絡科(kē)技(jì )有(yǒu)限公(gōng)司（以下簡稱“世紀互聯”或“我們”，北京世紀互聯寬帶數據中(zhōng)心有(yǒu)限公(gōng)司的關聯公(gōng)司，）簽訂，雙方就下面的條款和條件、可(kě)接受的使用(yòng)方式政策、服務(wù)條款、SLA、價格以及門戶上針對您的訂購(gòu)的相關條款構成。本協議從我們确認您的第一份訂單之日起生效（以下簡稱“生效日期”）。

1. 服務(wù)。

服務(wù)的實施。我們為(wèi)您提供的服務(wù)是基于微軟（中(zhōng)國(guó)）有(yǒu)限公(gōng)司及其關聯公(gōng)司（以下簡稱“微軟”）許可(kě)我們使用(yòng)的 Microsoft 365 技(jì )術。盡管基礎Windows Azure 和 Microsoft 365 技(jì )術是由微軟開發并維護，但服務(wù)是由我們而不是由微軟實施并向您提供的。微軟并非本協議的一方，且本協議未授予您針對微軟的任何合同權利或者其他(tā)權利或救濟。

服務(wù)位置。提供服務(wù)的數據中(zhōng)心應位于中(zhōng)華人民(mín)共和國(guó)（在本協議中(zhōng)，不包括香港特别行政區(qū)、澳門特别行政區(qū)和台灣）。本協議未授權您獲取或使用(yòng)其他(tā)數據中(zhōng)心或其他(tā)運營商(shāng)提供的 Microsoft 365 服務(wù)。

預覽版和有(yǒu)限供應物(wù)。我們可(kě)能(néng)會提供标識為(wèi)預覽版和/或有(yǒu)限供應物(wù)的服務(wù)。預覽版和有(yǒu)限供應物(wù)按“現狀”、“包含所有(yǒu)缺陷”和“目前可(kě)用(yòng)”的形式提供，不适用(yòng) SLA 和有(yǒu)限保證。預覽版和/或有(yǒu)限供應物(wù)的安(ān)全、合規和隐私保護承諾可(kě)能(néng)會有(yǒu)所不同或減少，這在隐私聲明和預覽版和/或有(yǒu)限供應物(wù)所附的其他(tā)任何聲明中(zhōng)會做詳細說明。對預覽版我們可(kě)能(néng)僅提供有(yǒu)限的客戶支持或不提供客戶支持。我們可(kě)能(néng)會在不另行通知的情況下随時更改或停止提供預覽版。我們也可(kě)能(néng)會不讓預覽版進入“全面發售”。

2. 服務(wù)的使用(yòng)。

使用(yòng)權利。我們授權您獲取和使用(yòng)服務(wù)，并下載、安(ān)裝(zhuāng)和使用(yòng)您的訂購(gòu)中(zhōng)包含的軟件，詳見本協議中(zhōng)及門戶中(zhōng)的規定，前提是您需要遵守服務(wù)條款和可(kě)接受的使用(yòng)方式政策（我們可(kě)能(néng)會定期更新(xīn)該等條款和政策）并遵守本協議。我們保留所有(yǒu)其他(tā)權利。

限制。您不得對服務(wù)進行反向工(gōng)程、反向編譯、反彙編或繞過任意服務(wù)的技(jì )術限制，除非适用(yòng)的法律盡管有(yǒu)此項限制仍允許上述行為(wèi)。對于任何計費機制（包括計量您對服務(wù)使用(yòng)情況的任何機制），您不得禁用(yòng)、篡改或以其他(tā)方式嘗試規避。您不得将任何服務(wù)和軟件出租、租賃、出借、轉售、轉讓或分(fēn)許可(kě)給第三方，也不得為(wèi)第三方出租、租賃、出借、轉售、轉讓或分(fēn)許可(kě)任何軟件。 您訪問或使用(yòng)本服務(wù)的方式不應侵犯任何第三方的權利，也不會以使我們的任意供應商(shāng)承擔第三方義務(wù)為(wèi)目的。

終端用(yòng)戶。您應控制您的終端用(yòng)戶的訪問行為(wèi)，并且您應負責确保他(tā)們對服務(wù)的使用(yòng)符合本協議。

客戶數據。您獨自對客戶數據的内容負責。您應确保獲取我們向您提供服務(wù)所必需的客戶數據權利，以免我們違反任何第三方的權利或導緻我們對您或任何第三方的義務(wù)。我們不會接受任何可(kě)能(néng)适用(yòng)于客戶數據或您對服務(wù)的使用(yòng)的單獨許可(kě)或其他(tā)協議中(zhōng)規定的任何義務(wù)。

第三方産(chǎn)品。

(i) 我們可(kě)能(néng)會向您提供第三方産(chǎn)品。對第三方産(chǎn)品的使用(yòng)将受您和提供該第三方産(chǎn)品的第三方簽訂的單獨條款的約束。為(wèi)了方便起見，我們可(kě)能(néng)在您的服務(wù)帳單中(zhōng)包含針對第三方産(chǎn)品的收費。不過我們（以及我們的供應商(shāng)）不對第三方産(chǎn)品承擔任何責任。

(ii) 對于您配合服務(wù)安(ān)裝(zhuāng)或使用(yòng)的任何第三方産(chǎn)品，您應獨自承擔責任。就約束您對任何第三方産(chǎn)品使用(yòng)的任何條款而言，我們并不是當事方，亦不受該等條款約束。

(iii) 如果您配合服務(wù)安(ān)裝(zhuāng)或使用(yòng)了任何第三方産(chǎn)品，則您（而非我們）應通過相應行動（例如，通過使用(yòng)應用(yòng)程序編程接口或作(zuò)為(wèi)服務(wù)一部分(fēn)的其他(tā)技(jì )術手段），監管和控制此類産(chǎn)品在服務(wù)中(zhōng)的安(ān)裝(zhuāng)和使用(yòng)。我們将不會私自運行此類第三方産(chǎn)品，也不會創建任何副本。

(iv) 如果您配合服務(wù)安(ān)裝(zhuāng)或使用(yòng)了任何第三方産(chǎn)品，則您安(ān)裝(zhuāng)和使用(yòng)此類産(chǎn)品的方式不應導緻我們的知識産(chǎn)權或技(jì )術必須承擔本協議未包括的任何義務(wù)。

對您的帳戶的責任。您應當對與您的在線(xiàn)服務(wù)帳戶有(yǒu)關的所有(yǒu)活動負責，在适用(yòng)的情況下，包括經您開通而使用(yòng)服務(wù)的用(yòng)戶的行為(wèi)，以及通過您的帳戶或關聯帳戶與第三方發生的條款和交易活動。您還應負責維護與使用(yòng)服務(wù)相關的任何非公(gōng)開身份驗證憑證的保密性。如有(yǒu)任何可(kě)能(néng)的帳戶或身份驗證憑證的誤用(yòng)或任何與服務(wù)有(yǒu)關的安(ān)全意外行為(wèi)，您必須立刻通知我們的客戶支持團隊。

供關聯公(gōng)司使用(yòng)。您可(kě)在此協議下為(wèi)您的關聯公(gōng)司提交訂單，并授予關聯公(gōng)司管理(lǐ)他(tā)們的帳戶的管理(lǐ)權限。但是，關聯公(gōng)司不能(néng)在此協議下提交訂單。您應負責确保關聯公(gōng)司對服務(wù)的使用(yòng)符合本協議，且您同意對這些關聯公(gōng)司的任何與使用(yòng)服務(wù)相關的行為(wèi)負有(yǒu)連帶責任。

更新(xīn)。我們可(kě)能(néng)會不時更改服務(wù)。

客戶支持。我方将按照門戶中(zhōng)的規定提供服務(wù)支持。

有(yǒu)關國(guó)家機密的聲明和保證。您聲明并保證客戶數據不包括國(guó)家機密，或者，如任何客戶數據構成了國(guó)家機密，您已獲得了必要的批準，以便向我們及我們的關聯公(gōng)司、承包商(shāng)和供應商(shāng)披露此等國(guó)家機密。

購(gòu)買教育版教育版資格。您同意如果您購(gòu)買教育版服務(wù)，您必須符合附錄A所列的相應資格條件。世紀互聯保留随時核實資格條件并在發現未符合資格條件的情況下暫停服務(wù)的權利。

3. 安(ān)全、隐私和數據保護。

安(ān)全性。我們會采用(yòng)适當的技(jì )術和組織措施、内部控制和數據安(ān)全例程以保護客戶數據，防止意外丢失或更改、未經授權的披露或訪問或非法銷毀。在我們的網站可(kě)查看有(yǒu)關我們安(ān)全實踐的最新(xīn)信息。

隐私條款。我們依照隐私聲明來處理(lǐ)客戶數據。我們是代表您的數據處理(lǐ)方（或分(fēn)處理(lǐ)方），您指定我們對客戶數據進行此類操作(zuò)以向您提供服務(wù)。對于您将在服務(wù)中(zhōng)托管其個人信息或其他(tā)數據的最終用(yòng)戶或其他(tā)用(yòng)戶，您應從其處獲得必要的同意。

客戶數據的所有(yǒu)權。在雙方之間，除了我們向您授予許可(kě)的軟件，您保有(yǒu)對客戶數據的所有(yǒu)權利、所有(yǒu)權和權益。除了在我們的系統上托管客戶數據的權利（包括僅出于此類托管之目的在我們系統内使用(yòng)和複制客戶數據的權利）外，我們不會獲得對客戶數據的任何權利。

客戶數據的使用(yòng)。我們使用(yòng)客戶數據的唯一目的就是向您提供服務(wù)。此種用(yòng)途可(kě)能(néng)包括通過故障排除來預防、查找和修複服務(wù)運營方面的問題。它還包括改進用(yòng)于查找和防禦用(yòng)戶所面臨威脅之功能(néng)。如果沒有(yǒu)您的同意，我們不會出于任何廣告或其他(tā)商(shāng)業目的使用(yòng)客戶數據或從其中(zhōng)獲取信息。

第三方請求。除非經您指示或者根據适用(yòng)的法律法規，我們不會向第三方（不包括我們的供應商(shāng)和分(fēn)包商(shāng)）披露客戶數據。如果我們被強制要求向第三方披露客戶數據，除非法律禁止我們這樣做，我們會采用(yòng)商(shāng)業上可(kě)行的方式提前通知您。如某一第三方聯系我們，就您對服務(wù)的使用(yòng)提出投訴（例如聲稱您或您的終端用(yòng)戶有(yǒu)侵權行為(wèi)），我們可(kě)讓該等第三方直接與您聯系，且可(kě)向其提供您的基本聯系方式。

其他(tā)公(gōng)司。我們會聘請其他(tā)公(gōng)司代表我們提供有(yǒu)限服務(wù)，例如提供客戶支持。任何上述公(gōng)司将僅獲準為(wèi)履行我們聘請他(tā)們提供的服務(wù)而獲取客戶數據，而不得将客戶數據用(yòng)于任何其他(tā)目的。我們仍然負責保證這些其他(tā)公(gōng)司履行本協議中(zhōng)規定的義務(wù)。

遵守法律。我們在提供服務(wù)時将遵守所有(yǒu)适用(yòng)的法律（包括适用(yòng)的安(ān)全違規行為(wèi)通知法律），但不包括适用(yòng)于您或您行業但通常不适用(yòng)于信息技(jì )術服務(wù)提供商(shāng)的任何法律。您應當遵守您的客戶解決方案、客戶數據及服務(wù)使用(yòng)所适用(yòng)的所有(yǒu)法律。

您承認，根據中(zhōng)國(guó)法規：

(i) 互聯網信息服務(wù)提供商(shāng)不得制作(zuò)、複制、發布或散播包含以下内容（“禁止内容”）的信息。有(yǒu)以下情況的内容屬禁止内容：a.反對憲法所确定的基本原則的；b.危害國(guó)家安(ān)全、洩露國(guó)家機密，颠覆國(guó)家政權，破壞國(guó)家統一的；c.損害國(guó)家榮譽和利益的；d.煽動民(mín)族仇恨、民(mín)族歧視，破壞民(mín)族團結的；e.破壞國(guó)家宗教政策，宣揚邪教和封建迷信的；f.散布謠言，擾亂社會秩序，破壞社會穩定的；g.散布淫穢、色情、賭博、暴力、兇殺、恐怖或者教唆犯罪的；h.侮辱或者诽謗他(tā)人，侵害他(tā)人合法權益的；i.含有(yǒu)法律、行政法規禁止的其他(tā)内容的。

(ii) 若互聯網信息服務(wù)提供商(shāng)發現在其網站上發布的信息屬于禁止内容，則應立即終止上述發布，保留相關記錄，并向相關國(guó)家機構報告。

(iii) 若您使用(yòng)服務(wù)開展業務(wù)須經相關政府機構許可(kě)或批準，您應當取得該等相關許可(kě)或批準，包括但不限于：a.若您的網站提供非經營性互聯網信息服務(wù)，您應當在政府機構辦(bàn)理(lǐ)非經營性網站的備案；b.若您的網站提供經營性互聯網信息服務(wù)，您應當從政府機構取得經營性網站電(diàn)信業務(wù)經營許可(kě)證。

(iv) 您在注冊服務(wù)時必須提供您的真實身份和聯系方式，如信息發生變更，應立即在門戶網站上進行變更。我們将通過上述信息聯系到您，詳見隐私聲明中(zhōng)的規定。您保證您所提供的信息是真實、完整和有(yǒu)效的，否則您将承擔全部後果。

4. 購(gòu)買服務(wù)。

訂購(gòu)。可(kě)以通過門戶下達訂單訂購(gòu)許可(kě)。通過提交訂單，即表示您同意門戶上介紹的該訂購(gòu)的相關條款。您可(kě)以依據本協議下達多(duō)個訂單，購(gòu)買多(duō)個訂購(gòu)。

定價和付款。應付款項必須依照門戶上針對每個訂購(gòu)的定價和付款方式來支付。根據本協議，除有(yǒu)限供應物(wù)外，價格水平取決于您的訂購(gòu)數量。每項訂購(gòu)的價格在下單時确定并固定下來，适用(yòng)于整個訂購(gòu)期，但在任何訂購(gòu)續簽開始時可(kě)進行調整。如果在訂購(gòu)期間您的訂購(gòu)許可(kě)量增加了，您的價格水平可(kě)以進行相應調整。價格水平變更不具(jù)備追溯力。

稅款。價格包括增值稅。您必須負責繳納法律規定必須繳納的任何适用(yòng)印花(huā)稅和所有(yǒu)其他(tā)稅款，包括由于向您的關聯公(gōng)司提供服務(wù)而産(chǎn)生的任何稅款。我們負責支付與我們的淨收入和個人财産(chǎn)所有(yǒu)權相關的所有(yǒu)稅款。如果必須将某項稅款從您支付給我們的付款中(zhōng)扣除，則您可(kě)從應付給我們的款項中(zhōng)扣除該稅款，并将該稅款支付給相應的稅收機構；但前提是您應及時獲取并向我們提交這些預繳稅金的正式收據或我們可(kě)能(néng)合理(lǐ)請求的其他(tā)票據，以便我們申請外國(guó)稅收抵免或退款。您将保證，預扣的任何稅款均為(wèi)适用(yòng)的法律允許的最低限額。

5. 期限、終止與暫停。

期限。本協議在依據本協議購(gòu)買的任何訂購(gòu)期内一直保持有(yǒu)效。初始訂購(gòu)期限是指從初始訂購(gòu)之日起的十二 (12) 個日曆月，除非門戶上另外指定。如果您在訂購(gòu)期限内增加特定服務(wù)計劃的訂購(gòu)許可(kě)量，增加的訂購(gòu)許可(kě)将視為(wèi)該計劃訂購(gòu)的一部分(fēn)，将與初始訂單中(zhōng)購(gòu)買的許可(kě)同時到期。

終止。您可(kě)以通過緻電(diàn)客戶支持或者按照門戶上介紹的其他(tā)方式在訂購(gòu)期内終止任意訂購(gòu)。如果您在訂購(gòu)期内終止訂購(gòu)，但在終止生效前，您必須支付所有(yǒu)應付款項和欠款，而我們不會提供退款。在實施本協議的終止條款的必要範圍内，協議雙方均放棄其根據适用(yòng)的法律或規章、現在或将來擁有(yǒu)的權利和可(kě)能(néng)承擔的義務(wù)，請求或獲得任何法庭的批準、指令、決定或判決，以終止本協議。

續簽。除有(yǒu)限供應物(wù)之外，訂購(gòu)将在訂購(gòu)期結束時自動續訂，續訂期與相應的初始期限相同。有(yǒu)限供應物(wù)将在期滿時終止，并且将不會自動續訂。我們将在訂購(gòu)期滿之前為(wèi)您提供書面的自動續簽通知。如果希望在訂購(gòu)期結束時訂購(gòu)到期，則您必須在訂購(gòu)期結束之前至少提前三十 (30) 天通知您的客戶支持。

客戶數據的返還與删除。您可(kě)以随時提取和/或删除客戶數據。在訂購(gòu)期滿或終止後，我們會将您還未删除的任何客戶數據保留至少九十 (90) 天以便于您提取，但有(yǒu)限供應物(wù)除外。如果是有(yǒu)限供應物(wù)，我們會立即删除客戶數據，不提供任何保留期。您應負責支付保留期的所有(yǒu)存儲費用(yòng)及其他(tā)适用(yòng)的費用(yòng)。上述保存期限屆滿後，我們會自保存期限終止後删除所有(yǒu)客戶數據，包括所有(yǒu)緩存或備份的副本。您同意，我們沒有(yǒu)繼續保留、導出或返還客戶數據的其他(tā)義務(wù)，而且對于我們依照這些條款删除客戶數據的行為(wèi)，我們也不承擔任何責任。

法規。若我們根據政府法規或要求的發展現狀，認為(wèi)本協議或服務(wù)可(kě)能(néng)與上述法規或要求相沖突的，我們可(kě)以變更服務(wù)或終止協議，且無需承擔任何責任。

暫停。如果出現以下情況，我們可(kě)以暫停您對服務(wù)的使用(yòng)：(1) 出于防止對客戶數據進行未授權訪問的合理(lǐ)需要；(2) 您未能(néng)在合理(lǐ)時間内回應指控侵權索賠；(3) 您沒有(yǒu)依照本協議支付應付款項；或者 (4) 您沒有(yǒu)遵守可(kě)接受的使用(yòng)方式政策或違反了本協議或适用(yòng)法律和法規的其他(tā)條款。暫停的适用(yòng)範圍是服務(wù)的最小(xiǎo)必要部分(fēn)，隻有(yǒu)在存在條件或需要時才會實行。我們将在暫停服務(wù)之前發出通知，除非我們合理(lǐ)認為(wèi)必須立即暫停服務(wù)。如果您未能(néng)在暫停服務(wù)後六十 (60) 天内完全解決導緻暫停的原因，我們可(kě)能(néng)會終止您的訂購(gòu)并在不提供任何保留期的情況下删除您的客戶數據。

因違約而終止。如果您實質(zhì)性地違反此協議，我們會通知您并為(wèi)您提供三十 (30) 天對違約進行補救。如果您在三十 (30) 天期限内未補救實質(zhì)性違約，我們将終止您的服務(wù)使用(yòng)權。對于有(yǒu)限供應物(wù)，我們終止服務(wù)的權利在此類實質(zhì)性違約的通知發出時即生效。

軟件的終止效力或期滿。若本協議或某一項訂購(gòu)終止或屆滿，您必須删除本協議項下許可(kě)軟件的所有(yǒu)副本，同時銷毀任何相關的介質(zhì)。屆時，我們也可(kě)能(néng)禁用(yòng)該軟件。

6. 保證。

有(yǒu)限保證。我們保證服務(wù)在訂購(gòu)期内滿足 SLA 條款。若我們違反此保證，您能(néng)獲得的所有(yǒu)補償均在 SLA 中(zhōng)列出。

有(yǒu)限保證排除。此有(yǒu)限保證受以下限制約束：

(i) 任何由于法律規定而不能(néng)否認的默示保證、保障或條件在有(yǒu)限保證期開始後的一年内有(yǒu)效；

(ii) 此有(yǒu)限保證不涵蓋因意外、濫用(yòng)或以與本協議不一緻的方式使用(yòng)服務(wù)或由于超出我們的合理(lǐ)控制範圍的事件導緻的問題；

(iii) 此有(yǒu)限保證不适用(yòng)于因不能(néng)滿足最低系統要求而導緻的問題；以及

(iv) 此有(yǒu)限保證不适用(yòng)于預覽版或有(yǒu)限供應物(wù)。

免責聲明。除了本保證之外，我們和/或我們的關聯公(gōng)司、許可(kě)方、供應商(shāng)和/或承包商(shāng)不做出任何明示或默示的保證，無論是明示、暗示、法定或其他(tā)類型的保證，包括針對适銷性或對于特定用(yòng)途的适用(yòng)性的保證。這些免責聲明将在适用(yòng)法律允許的最大範圍内适用(yòng)。

7. 索賠辯護。

辯護。對于因服務(wù)侵犯獨立第三方的專利權、版權或商(shāng)标或非法使用(yòng)其商(shāng)業秘密而由該第三方提出的任何索賠，我們将為(wèi)您提供辯護。對于由獨立第三方提出的任何索賠，如果是因為(wèi) (1) 您在使用(yòng)服務(wù)過程中(zhōng)直接或間接提供的任何客戶解決方案或客戶數據侵犯了該第三方的專利權、版權或商(shāng)标，或非法使用(yòng)了其商(shāng)業秘密或 (2) 您違反了可(kě)接受的使用(yòng)方式政策，則您應為(wèi)我們和我們的關聯公(gōng)司提供辯護。

限制。對于因下列原因導緻的索賠或裁決，我們概不承擔為(wèi)您辯護的義務(wù)：(1) 客戶數據、第三方産(chǎn)品、您對軟件所做的修改、您在使用(yòng)服務(wù)的過程中(zhōng)提供的材料；(2) 您将服務(wù)與某一第三方産(chǎn)品、數據或業務(wù)流程結合使用(yòng)，或基于該第三方産(chǎn)品、數據或業務(wù)流程價值确定的損害；(3) 您在未經明确書面同意的情況下使用(yòng)世紀互聯或微軟商(shāng)标，或在我們因第三方主張通知您停止使用(yòng)産(chǎn)品後繼續使用(yòng)産(chǎn)品；或 (4) 您将軟件再分(fēn)配給任何無關聯的第三方，或為(wèi)該等第三方的利益使用(yòng)産(chǎn)品。

補救措施。如果我們合理(lǐ)認為(wèi)此類索賠可(kě)能(néng)會妨礙您對産(chǎn)品的使用(yòng)，我們将尋求：(1) 為(wèi)您獲取繼續使用(yòng)産(chǎn)品的權利；或 (2) 對産(chǎn)品進行修改或使用(yòng)具(jù)有(yǒu)對等功能(néng)的産(chǎn)品予以更換。如果以上選項在商(shāng)業上不是合理(lǐ)可(kě)行的，我們可(kě)能(néng)終止您使用(yòng)服務(wù)的權利，然後返還尚未使用(yòng)的訂購(gòu)權利的所有(yǒu)預付款。

義務(wù)。各方必須立即将第 7 中(zhōng)規定的索賠事宜通知另一方。尋求保護的一方必須 (1) 讓另一方全權處理(lǐ)索賠辯護和庭外和解事宜；以及 (2) 提供索賠辯護方面的合理(lǐ)幫助。提供保護的一方将 (1) 補償另一方在提供幫助時所産(chǎn)生的合理(lǐ)的現付費用(yòng)；以及 (2) 支付任何不利終審判決（或經另一方同意的庭外和解）産(chǎn)生的費用(yòng)。

8. 責任限制。

限制。在适用(yòng)法律允許的範圍内，各方（和/或其關聯公(gōng)司、供應商(shāng)和承包商(shāng)）在本協議項下的責任總額以直接損害為(wèi)限，其金額不超過責任産(chǎn)生前十二 (12) 個月期間根據本協議的規定就産(chǎn)生相關責任的服務(wù)支付的款項。如為(wèi)預覽版或有(yǒu)限供應物(wù)，或您依授權再分(fēn)發給第三方而未另行向我們付款的任何代碼，我們及我們的關聯公(gōng)司和承包商(shāng)在本協議項下對您承擔的責任以 50 元人民(mín)币為(wèi)限。

排除。在适用(yòng)法律允許的範圍内，即便相關方知悉發生相關損害的可(kě)能(néng)性，任何一方（及其關聯公(gōng)司、供應商(shāng)和/或承包商(shāng)）均不就收入損失或任何間接的、特殊的、偶然的、附随的、懲罰性的或懲戒性的損害承擔責任。

限制例外情況。本節中(zhōng)的責任限制在适用(yòng)法律允許的最大範圍内适用(yòng)，但不适用(yòng)于：(1) 雙方在“索賠辯護”“一節或不可(kě)抗力”小(xiǎo)節條款下的義務(wù)；或 (2) 侵犯另一方知識産(chǎn)權的行為(wèi)。

9. 軟件。

用(yòng)于設備上的軟件。我們可(kě)能(néng)向您提供軟件，以便與服務(wù)配合使用(yòng)。如果提供給您的軟件具(jù)有(yǒu)自己的專有(yǒu)許可(kě)條款，則以這些條款為(wèi)準，可(kě)能(néng)需要您直接與軟件的供應商(shāng)簽訂最終用(yòng)戶許可(kě)協議。如果軟件沒有(yǒu)自己的許可(kě)條款，則我們将授予您許可(kě)，在設備上安(ān)裝(zhuāng)并使用(yòng)您訂購(gòu)數量的軟件副本以用(yòng)于服務(wù)。我們會檢查您正在使用(yòng)的軟件的版本，并推薦更新(xīn)或（在通知或不通知的情況下）将其下載到您的設備中(zhōng)。您依照本協議獲得的軟件許可(kě)僅在相應的訂購(gòu)期限内有(yǒu)效，或者我們更新(xīn)了服務(wù)而緻使服務(wù)不再支持該軟件（以較早的時間為(wèi)準），則您對軟件的使用(yòng)權利即告終止。

其他(tā)權利。訪問任何設備上的軟件的權利并未授權您在訪問該設備的軟件或設備中(zhōng)實施專利或其他(tā)知識産(chǎn)權。

10. 其他(tā)。

通知。您必須通過郵寄方式将通知發送至以下地址：

上海藍雲網絡科(kē)技(jì )有(yǒu)限公(gōng)司（北京世紀互聯寬帶數據中(zhōng)心有(yǒu)限公(gōng)司的關聯公(gōng)司）

微軟雲事業部 | 商(shāng)務(wù)運營團隊

北京市朝陽區(qū)酒仙橋路 6号院電(diàn)子城國(guó)際電(diàn)子總部6号樓12-13層

郵政編碼：100015

您同意接收我們的電(diàn)子通知，這些通知将通過電(diàn)子郵件發送給您在門戶中(zhōng)指定的帳戶管理(lǐ)員。通知在回執收據上所示的日期生效。如果發送電(diàn)子郵件，則在發送之時生效。

轉讓。

(i) 您不得轉讓本協議。我們有(yǒu)權将本協議轉讓給我們的關聯公(gōng)司。

(ii) 如我們繼續向您提供服務(wù)的權利終止，則我們可(kě)以經提前四十五 (45) 天向您發出通知，将本協議轉讓給其他(tā)實體(tǐ)。如您不同意将本協議轉讓給新(xīn)實體(tǐ)，則您可(kě)以在四十五 (45) 天期限屆滿之前向我們發出通知，終止本協議以及所有(yǒu)的訂購(gòu)（不發生任何提前撤銷的費用(yòng)）。

指定登記合作(zuò)夥伴。當您提交訂單時，您可(kě)能(néng)可(kě)以指定與您的訂購(gòu)關聯的“登記合作(zuò)夥伴”。一旦直接或授權第三方指定了登記合作(zuò)夥伴，就表示您承認登記合作(zuò)夥伴可(kě)以因他(tā)們提供的支持而收取費用(yòng)。這些費用(yòng)為(wèi)售前支持費用(yòng)，并且可(kě)能(néng)包含售後支持費用(yòng)。費用(yòng)根據訂單而定，并會随着訂單規模的增加而增加。無論是否指定登記合作(zuò)夥伴，我們的服務(wù)價格都是一樣的。

可(kě)分(fēn)割性。如果本協議的任何部分(fēn)被認定不可(kě)執行，其餘内容仍然具(jù)備完全效力。

棄權。無法實施本協議的任何條款不構成棄權。

無代理(lǐ)。我們是獨立簽約方。本協議不會建立代理(lǐ)、合夥或合營關系。

您使用(yòng)社區(qū)的責任。您對您的用(yòng)戶使用(yòng)社區(qū)的行為(wèi)（如果有(yǒu)）負責，包括确保遵守用(yòng)于管轄社區(qū)網站上的社區(qū)的相應條款。我們明确聲明，對于因您或您的用(yòng)戶使用(yòng)或無法使用(yòng)社區(qū)網站而産(chǎn)生的或與之相關的任何責任，我們概不承擔。

不可(kě)抗力。任一方均不對由于超出其合理(lǐ)控制範圍的原因（例如火災、爆炸、斷電(diàn)、地震、洪水、猛烈風暴、罷工(gōng)、禁運、勞資糾紛、民(mín)事或軍事機構的行為(wèi)、戰争、恐怖行動（包括網絡恐怖行動）、不可(kě)抗拒事件、Internet 通信運營商(shāng)的行為(wèi)或疏忽、監管或政府機構的行為(wèi)或疏忽（包括通過法律或法規或影響服務(wù)交付的其他(tā)政府行為(wèi)））而導緻的任何未能(néng)履行其義務(wù)的情況負責。但本節不适用(yòng)于您依據本協議應履行的付款義務(wù)。

管轄法律和争議解決。本協議由中(zhōng)華人民(mín)共和國(guó)法律管轄并依照其進行解釋。由本協議引起或與其相關的任何争議或索賠，或者因違約而導緻的協議終止或因違反本協議規定引起或與其相關的任何争議（包括有(yǒu)效性、範圍和強制性），均将提交至中(zhōng)國(guó)國(guó)際經濟貿易仲裁委員會（以下簡稱“CIETAC”），并按照申請仲裁時生效的 CIETAC 仲裁規則在北京進行仲裁。仲裁裁決将是最終的，對雙方均具(jù)有(yǒu)約束力。不過，本條款并不妨礙任何一方就 (i) 侵犯另一方的知識産(chǎn)權，(ii) 違反本協議規定的對另一方的任意保密義務(wù)，或者 (iii) 就任何裁決或命令的承認或強制執行而在任何适用(yòng)管轄權地内尋求禁止令救濟。

修改。我們可(kě)能(néng)會要求您在訂購(gòu)續訂時簽署一個新(xīn)的協議，但是在服務(wù)新(xīn)增功能(néng)或更新(xīn)需要條款變更或者其他(tā)法律要求條款變更的情況下，我們也可(kě)能(néng)會未經您的同意就修改本協議。我們将會按照“通知”小(xiǎo)節中(zhōng)的規定就任何此類必要變更向您發送通知，如果在收到通知後仍繼續使用(yòng)服務(wù)，就表示您同意了變更後的條款。

遵守貿易法。 本協議的各方認可(kě)，基于微軟許可(kě)技(jì )術的服務(wù)（以下簡稱“項目”）可(kě)能(néng)受美國(guó)和其他(tā)國(guó)家/地區(qū)的出口管轄。 各方将遵守适用(yòng)于項目進出口的所有(yǒu)法律和法規，包括但不限于貿易法律，例如《美國(guó)出口管理(lǐ)條例》、《國(guó)際武器貿易條例》，以及美國(guó)外國(guó)資産(chǎn)控制辦(bàn)公(gōng)室（”OFAC”）的制裁條例（統稱為(wèi)“貿易法”）。

您不會采取導緻世紀互聯或其許可(kě)方違反美國(guó)或其他(tā)适用(yòng)的貿易法的任何行動。 如果您得知可(kě)能(néng)存在違反與履行本協議相關的貿易法的情形，或可(kě)能(néng)存在違反本小(xiǎo)節條款的情形，您将盡快通知世紀互聯，但任何情況不得晚于獲知該消息後 14 天。 隻要世紀互聯合理(lǐ)地認為(wèi)，履行本協議将導緻世紀互聯或其許可(kě)方違反美國(guó)或其他(tā)适用(yòng)的貿易法（包括上述法律），或使世紀互聯或其許可(kě)方面臨成為(wèi)此類法律下經濟制裁主體(tǐ)的風險，世紀互聯可(kě)以暫停或終止本協議。

11. 定義。

本協議中(zhōng)所表述的 “天” 均指日曆日。

“可(kě)接受的使用(yòng)方式政策” 列出了禁止的服務(wù)使用(yòng)方式，在 /ostpt/ 或我們指定的替代網站上公(gōng)布了 Microsoft 365 服務(wù)的該政策。

“關聯公(gōng)司” 指由一方所有(yǒu)或一方所屬且所占股份不低于 50% 的任何法律實體(tǐ)。

“社區(qū)” 是指我們或某個關聯公(gōng)司創辦(bàn)的一個或多(duō)個論壇，供客戶或一般公(gōng)衆獲取服務(wù)使用(yòng)相關信息或進行相關協作(zuò)，可(kě)以通過門戶或在我們指定的替代網站訪問上述論壇。

“客戶數據” 指由您或終端用(yòng)戶使用(yòng)服務(wù)由您或終端用(yòng)戶（或以您或終端用(yòng)戶的名(míng)義）向我們提供的所有(yǒu)數據，包括所有(yǒu)文(wén)本、聲音、軟件或圖像文(wén)件。

“終端用(yòng)戶” 指客戶解決方案的任何用(yòng)戶，或由您或您的任何關聯公(gōng)司允許其訪問和使用(yòng)服務(wù)、在服務(wù)中(zhōng)托管的客戶數據或通過其他(tā)方式使用(yòng)服務(wù)的任何人。

“有(yǒu)限供應物(wù)” 是指您在有(yǒu)限的期限内免費或象征性付費（例如支付 1 元人民(mín)币獲得試用(yòng)）獲得有(yǒu)限數量的服務(wù)。

“Microsoft 365 服務(wù)” 是指在/ostpt/ 于中(zhōng)華人民(mín)共和國(guó)（不包括香港特别行政區(qū)、澳門特别行政區(qū)和台灣）的數據中(zhōng)心運營的一個或多(duō)個服務(wù)或功能(néng)。

“門戶” 指您在/ostpt/ 或我們指定的替代網站上購(gòu)買Microsoft 365 服務(wù)訂購(gòu)的在線(xiàn)門戶。

“預覽版” /ostpt/ 指提供的服務(wù)或軟件的預覽版、測試版或其他(tā)預發行版本，用(yòng)于獲取客戶反饋。

“隐私聲明” 指世紀互聯在線(xiàn)服務(wù)隐私聲明在 /ostpt/或我們指定的替代網站上公(gōng)布。

“服務(wù)” 是指作(zuò)為(wèi)服務(wù)的一部分(fēn)在訂購(gòu)中(zhōng)包括的任何 Windows Azure 服務(wù)和/或 Microsoft 365 服務(wù)和軟件。

“服務(wù)條款” 提供了規範服務(wù)内具(jù)體(tǐ)功能(néng)或服務(wù)的客戶支持事項的附加條款，在/ostpt/ 或我們指定的替代網站上公(gōng)布了Microsoft 365 的服務(wù)條款。您可(kě)能(néng)還需要使用(yòng)其他(tā)網站及在線(xiàn)服務(wù)來訪問和使用(yòng)服務(wù)，如果是這樣，與這些網站或在線(xiàn)服務(wù)相關的使用(yòng)條款适用(yòng)于您對這些網站或在線(xiàn)服務(wù)的使用(yòng)。

“SLA” 指我們在交付或履行服務(wù)方面所做的承諾，如 /microsoft365/m365-sla/ Microsoft 365 服務(wù)級别協議中(zhōng)所述。

“軟件” 指我們作(zuò)為(wèi)服務(wù)的一部分(fēn)提供給您的軟件，用(yòng)于與服務(wù)配合使用(yòng)或在服務(wù)内使用(yòng)。

“訂購(gòu)” 是指在訂購(gòu)期限内使用(yòng)特定服務(wù)計劃（例如 Microsoft 365 Business Standard或 Office 365 Enterprise E3）的權利。

“訂購(gòu)許可(kě)” 是指在訂購(gòu)期限内單一終端用(yòng)戶訪問和使用(yòng)服務(wù)以及下載、安(ān)裝(zhuāng)和使用(yòng)軟件的權利。

“期限” 是指訂購(gòu)的持續時間（如 30 天或 12 個月）。

“第三方産(chǎn)品” 指除我們之外的實體(tǐ)許可(kě)、出售或通過其他(tā)方式提供給您的任何軟件、數據、服務(wù)、網站或其他(tā)産(chǎn)品，無論您是通過我們的産(chǎn)品還是在其他(tā)地方獲得。

“我們” 是指世紀互聯，如本協議開始中(zhōng)所述。

“您” 和 “您的” 是指簽訂本協議以使用(yòng)産(chǎn)品的實體(tǐ)。

附錄 A – 合格教育用(yòng)戶

合格教育用(yòng)戶的定義如下：

1.  滿足下列所有(yǒu)條件的教育機構或組織，可(kě)以是公(gōng)立或私立學(xué)校、小(xiǎo)學(xué)、初級中(zhōng)學(xué)、中(zhōng)學(xué)、針對殘障人士的特殊學(xué)校、職業學(xué)校、職業培訓機構、函授學(xué)校、大專、教育學(xué)院、大學(xué)、科(kē)學(xué)或技(jì )術研究所、多(duō)學(xué)科(kē)工(gōng)科(kē)大學(xué)、專科(kē)學(xué)校或宗教學(xué)校：

(i) 完成其提供的學(xué)習課程可(kě)以獲得相應證書，且該證書被視為(wèi)是某個國(guó)家/地區(qū)的主流教育進程的一部分(fēn)。（ 此類證書包括：國(guó)際學(xué)士學(xué)位；學(xué)校證書、專科(kē)文(wén)憑、文(wén)憑；本科(kē)學(xué)位；碩士學(xué)位；博士學(xué)位；）

(ii) 獲得了該國(guó)家/地區(qū)的教育部門或公(gōng)認的教育認證機構的認證。如果沒有(yǒu)直接認證，則需要有(yǒu)替代性的認可(kě)（ 比如，該學(xué)校或機構提供的證書必須得到傳統的認證合格的教育機構（ 無論是當地還是國(guó)際的 ）在學(xué)分(fēn)或學(xué)習資格方面的承認；并且

(iii) 大體(tǐ)上，在機構的所有(yǒu)注冊學(xué)生中(zhōng)，必須有(yǒu) ( >90% ) 的人數學(xué)習旨在獲得上面第 (i) 小(xiǎo)節認可(kě)的認證證書的教育課程，隻應有(yǒu)少數學(xué)生參與非認證的學(xué)習計劃。

2. 滿足下列所有(yǒu)标準的兒童早期教育中(zhōng)心：(i) 是一個旨在為(wèi)兩 (2) 至五 (5) 歲的兒童提供教育服務(wù)而實施的兒童早期教育計劃，并且該計劃最少為(wèi)十 (10) 名(míng)此類兒童提供服務(wù)；(ii) 由該國(guó)家/地區(qū)的教育部/部門或公(gōng)認的認證機構合法建立、授權、創建、許可(kě)、特許、登記和/或認證；并且 (iii) 已運營至少一 (1) 年。

合格教育用(yòng)戶的管理(lǐ)辦(bàn)公(gōng)室或學(xué)校委員會定義如下：(a) 掌管上面定義的公(gōng)共合格教育用(yòng)戶的中(zhōng)央政府、省級、地市級和當地管理(lǐ)機構或行政當局；或者 (b) 為(wèi)了管理(lǐ)上面定義的私立合格教育用(yòng)戶而建立和運營的管理(lǐ)機構。

有(yǒu)關醫(yī)院、健康護理(lǐ)系統和科(kē)研實驗室的特殊聲明：

請注意，醫(yī)院、健康護理(lǐ)系統和科(kē)研實驗室沒有(yǒu)資格作(zuò)為(wèi)合格教育用(yòng)戶的一部分(fēn)包含，即使它們由合格教育用(yòng)戶全資擁有(yǒu)并運營也是如此。

 

21Vianet’s Online Services Standard Agreement for Microsoft 365

Last updated: 02/2023

This agreement is between the party accepting this agreement and Shanghai Blue Cloud Technology Co., Ltd. (“21Vianet” or “we”), an affiliate of Beijing 21Vianet Broadband Data Center Co., Ltd. and consists of the below terms and conditions, the Acceptable Use Policy, the Services Terms, the SLAs, and the pricing and related terms listed on the Portal for your Subscription. It is effective on the date we provide you with confirmation of your first order (the “Effective Date”).

 

1. Services.

Operation of Services. The Services we provide to you are based on Microsoft 365 technology that we have licensed from Microsoft (China) Co., Ltd. and its Affiliates (“Microsoft”).  While Microsoft develops and maintains the underlying Windows Azure and Microsoft 365 technology, the Services are operated and provided to you independently by us, not by Microsoft.  Microsoft is not a party to this agreement, and this agreement does not provide you with any contractual or other rights or remedies against Microsoft.

Location of Services.  The Services are provided from data center(s) located in the People’s Republic of China (which for the purpose of this agreement excludes Hong Kong and Macau Special Administrative Regions and Taiwan).  This agreement does not provide any right to access or use the Microsoft 365 services from other data centers or other operators.

Preview releases and Limited Offerings. We may make available Services identified as Previews and/or Limited Offerings.

PREVIEWS AND LIMITED OFFERINGS ARE PROVIDED “AS-IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE,” AND ARE EXCLUDED FROM THE SLAS AND LIMITED WARRANTY. Previews and/or Limited Offerings may be subject to reduced or different security, compliance and privacy commitments, as further explained in the Privacy Statement and any additional notices provided with the Preview and/or Limited Offerings.  Customer support for Previews may be limited or not available.  We may change or discontinue Previews at any time without notice.  We also may choose not to release a Preview into “General Availability.”

 

2. Use of Services.

Right to use. We grant you the right to access and use the Services and to download, install and use Software included with your Subscription, as further described in this agreement and the Portal, subject to the Services Terms and the Acceptable Use Policy, which we may update periodically, and your compliance with this agreement. We reserve all other rights.

Limitations. You may not reverse engineer, decompile, disassemble or work around technical limitations in any of the Services, except where applicable law permits it despite this limitation.  You may not disable, tamper with or otherwise attempt to circumvent any billing mechanism, including any mechanism that meters your use of the Service.  You may not rent, lease, lend, resell, transfer, or sublicense any Software to or for third parties.  You may not access or use the Service in any way that violates the rights of any third party or purports to subject any of our suppliers to any obligations to third parties.

End Users. You control access by your End Users, and you are responsible for their use of the Services in accordance with this agreement.

Customer Data. You are solely responsible for the content of your Customer Data.  You will secure rights in Customer Data necessary for us to provide you the Services without violating the rights of any third party, or otherwise obligating us to you or to any third party.  We do not and will not accept any obligations set forth in any separate license or other agreement that may apply to Customer Data or your use of the Services.

Third-Party Products.

(i) We may make Third Party Products available to you.  The use of a Third-Party Product will be governed by separate terms between you and the third party providing that Third-Party Product.  For your convenience, we may include charges for the Third-Party Product as part of your bill for the Services.  We (and our suppliers), however, assume no responsibility or liability whatsoever for the Third-Party Product.

(ii) You are solely responsible for any Third-Party Product that you install or use with the Services. We are not a party to and are not bound by any terms governing your use of any Third-Party Product.

(iii) If you install or use any Third-Party Product with the Services, then you, not we, direct and control the installation and use of it in the Services through your actions (for example, through your use of application programming interfaces and other technical means that are part of the Services).  We will not run or make any copies of such Third-Party Product outside of our relationship with you.

(iv) If you install or use any Third-Party Product with the Services, you may not do so in any way that would subject our intellectual property or technology to obligations beyond those included in this agreement.

Responsibility for your accounts. You are responsible for all activities associated with your online service accounts, including, if applicable, the activities of users you provision and your dealings with third parties that take place through your accounts or associated accounts. You are also responsible for maintaining the confidentiality of any non-public authentication credentials associated with your use of the Services.  You must promptly notify our customer support team about any possible misuse of your accounts or authentication credentials, or any security incident related to the Services.

Use by Affiliates.  You may place orders for your Affiliates under this agreement and may grant your Affiliates administrative rights to manage their accounts, but Affiliates may not place orders under this agreement. You are responsible for your Affiliates’ use of the Services in accordance with this agreement and you agree to be jointly and severally liable for any actions of such Affiliates related to their use of the Services.

Updates. We may make changes to the Services from time to time.

Customer support.  We will provide you with support for the Service as set forth in the Portal.

State secret representation and warranty.  You represent and warrant that Customer Data does not include state secrets or, if any Customer Data does constitute state secrets, that you have obtained necessary approvals to disclose those state secrets to us and our Affiliates, contractors and suppliers.

Eligibility for Academic versions. You agree that if you are purchasing an academic offer, you meet the respective eligibility requirements listed in the Appendix A. 21Vianet reserves the right to verify eligibility at any time and suspend the Service if the eligibility requirements are not met.

 

3. Security, privacy, and data protection.

Security. We maintain appropriate technical and organizational measures, internal controls, and data security routines intended to protect Customer Data against accidental loss or change, unauthorized disclosure or access, or unlawful destruction.  Current information on our security practices can be found on our website.

Privacy. We treat Customer Data in accordance with our Privacy Statement.  We are a data processor (or sub-processor) acting on your behalf, and you appoint us to do these things with Customer Data in order to provide the Services to you.  You will obtain any necessary consent from End Users or others whose personal information or other data you will be hosting in the Services.

Ownership of Customer Data. Except for Software we license to you, as between the parties, you retain all right, title and interest in and to Customer Data.  We acquire no rights in Customer Data, other than the right to host Customer Data on our systems, including the right to use and reproduce Customer Data within our systems solely for such hosting purposes.

Use of Customer Data. We will use Customer Data only to provide you the Services. This use may include troubleshooting to prevent, find and fix problems with the operation of the Services.  It may also include improving features for finding and protecting against threats to users. We will not use Customer Data or derive information from it for any advertising or other commercial purposes without your consent.

Third party requests. We will not disclose Customer Data to a third party (excluding our suppliers and subcontractors) except as you direct or unless pursuant to applicable laws and regulations.  If compelled to disclose Customer Data to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited.  Should a third party contact us with a complaint about your use of the Services (for example, allegation of infringement by you or your End User), we may ask the third party to contact you directly and may provide your basic contact information to the third party.

Other Companies. We use other companies to provide limited services on our behalf, such as customer support. Any such other companies will be permitted to obtain Customer Data only to deliver the services we have retained them to provide, and they are prohibited from using Customer Data for any other purpose.  We remain responsible for these other companies’ compliance with the obligations set forth in this agreement.

Compliance with law. We will comply with all laws applicable to our provision of the Services, including applicable security breach notification laws, but not including any laws applicable to you or your industry that are not generally applicable to information technology services providers.  You will comply with all laws applicable to your Customer Solution, Customer Data, and use of the Services.

 

You acknowledge that under Chinese regulations:

(i) An Internet information service provider shall not produce, reproduce, publish or disseminate information that includes the following content (“Prohibited Content”).  Prohibited Content is content that:

a. is against the basic principles determined by the Constitution; b. impairs national security, divulges State secrets, subverts State sovereignty or jeopardizes national unity; c. damages the reputation and interests of the State; d. incitesethnic hostility and ethnic discrimination or jeopardizes unity among ethnic groups; e. damages State religious policiesor that advocates sects or feudal superstitions; f. disseminates rumors, disrupts the social order ordamages socialstability; g. disseminates obscenity, pornography, gambling, violence, homicide and terror, or that incites crime; h. insults or slanders others or that infringes their lawful rights and interests; and i. is otherwise prohibited by laws or administrative regulations.

(ii) If an Internet information service provider discovers that information distributed on its website falls within the scope of the Prohibited Content, it shall promptly terminate the distribution, keep relevant records, and report to the relevant authorities.

(iii) If the business or organization you operate by using the Services is subject to permit or approval by related governmental authorities, you will obtain such related permit or approval, including without limitation: a. if your website provides non-operational Internet information services, you will make the filing for the non-operational website with the governmental authority; and b.if your website provides operational Internet information services, you will obtain the VAT permit for operational website from the governmental authority.

(iv) You will provide your real identity and contact information in registering for the Services and promptly update that information in the Portal if it changes.  We will use this information to contact you as detailed in the Privacy Statement.  You warrant that the information you provide is true, complete and valid, and you are wholly responsible for the consequences if it is not.

 

4. Purchasing Services.

Ordering. Subscription Licenses may be ordered through the Portal. By submitting an order, you agree to the offer terms for that Subscription as described on the Portal. You may place multiple orders and purchase multiple Subscriptions under this agreement.

Pricing and payment. Payments are due and must be made according to the pricing and payment terms for each Subscription as described on the Portal.  The price level is based on the quantity you order under this agreement, excluding Limited Offers. Prices for each Subscription are determined at the time of your order and are fixed throughout the Term but are subject to change at the beginning of any Subscription renewal. You may increase the quantity of Subscription Licenses ordered during the Term, and your price level may be adjusted accordingly. Price level changes are not retroactive.

Taxes. Prices are inclusive of value added tax.  You shall be responsible for any applicable stamp taxes and for all other taxes that you are legally obligated to pay including any taxes that arise on the provision of Services to your Affiliates. We shall be responsible for all taxes based upon our net income or on our property ownership.  If any taxes are required to be withheld on payments you make to us, you may deduct such taxes from the amount owed to us and pay them to the appropriate taxing authority, provided however that you promptly secure and deliver an official receipt for those withholdings and other documents we reasonably request to claim a foreign tax credit or refund.  You will make certain that any taxes withheld are minimized to the extent possible under applicable law.

 

5. Term, termination, and suspension.

Term. This agreement will remain in effect for the Term of any Subscription ordered under this agreement.  The initial Term of a Subscription is twelve calendar months from the date of your initial order unless otherwise specified on the Portal.  If you increase the quantity of Subscription Licenses for a particular Service plan during the Term, the additional Subscription Licenses will be considered part of the Subscription for that plan and will expire at the same time as those purchased in the initial order.

Termination.  You may terminate any Subscription during the Term by calling customer support or otherwise as described on the Portal.  If you terminate a Subscription during its Term, however, you must pay all amounts due and owing before the termination is effective and no refunds will be provided. To the extent necessary to implement the termination provisions of this agreement, both parties waive any rights they have, or obligation that they may have, now or in the future under any applicable law or regulation, to request or obtain the approval, order, decision or judgment of any court to terminate this agreement.

Renewal.  Except for Limited Offerings, Subscriptions will automatically renew at the end of the Term for a period equal to the applicable initial Term. Limited Offerings terminate on the expiration and will not automatically renew.  We will provide you with written notice of the automatic renewal before the expiration of the Term.If you want your Subscription to expire at the end of the Term, you must notify customer support no less than thirty (30) days before the end of the Term.

Customer Data return and deletion. You may extract and/or delete Customer Data at any time.  When a Subscription expires or terminates, we will retain any Customer Data you have not deleted for at least 90 days so that you may extract it, except for Limited Offerings, where we may delete Customer Data immediately without any retention period.  You remain responsible for all storage and other applicable charges during this retention period. Following the expiration of this retention period, we will delete all Customer Data, including any cached or back-up copies, after the end of the retention period. You agree that we have no additional obligation to continue to hold, export or return Customer Data and that we have no liability whatsoever for deletion of Customer Data pursuant to these terms.

Regulatory. If developments with government regulation or requirements cause us to believe this agreement or the Services may be in conflict with any such regulation or requirement, we may change the Services or terminate the agreement without any liability.

Suspension. We may suspend your use of the Services if: (1) reasonably needed to prevent unauthorized access to Customer Data; (2) you fail to respond to a claim of alleged infringement within a reasonable time; (3) you do not pay amounts due under this agreement; or (4) you do not abide by the Acceptable Use Policy or violate other terms of this agreement or applicable laws and regulations. A suspension will apply to the minimum necessary part of the Services and will be in effect only while the condition or need exists. We will give notice before we suspend, except where we reasonably believe we need to suspend immediately. If you do not fully address the reasons for the suspension within 60 days after we suspend, we may terminate your Subscription and delete your Customer Data without any retention period.

Termination for breach.  If you materially breach this agreement, we will notify you and provide you with thirty (30) days to remedy the breach.  If you have not remedied the material breach within the thirty (30) day period, we may terminate your use of the Services. For Limited Offerings, our right to terminate the Services is effective upon notifying you of such material breach.

Effect of termination or expiration on Software.  If this agreement or a Subscription is terminated or expires, then you must delete all copies of Software licensed under this agreement and destroy any associated media. We may also disable it at that time.

 

6. Warranties.

Limited warranty. We warrant that the Services will meet the terms of the SLAs during the Term. Your only remedies for breach of this warranty are those in the SLAs.

Limited warranty exclusions. This limited warranty is subject to the following limitations:

(i) any implied warranties, guarantees or conditions not able to be disclaimed as a matter of law will last one year from the start of the limited warranty;

(ii) this limited warranty does not cover problems caused by accident, abuse or use of the Services in a manner inconsistent with this agreement, or resulting from events beyond our reasonable control;

(iii) this limited warranty does not apply to problems caused by the failure to meet minimum system requirements; and

(iv) this limited warranty does not apply to Previews or Limited Offerings.

DISCLAIMER. OTHER THAN THIS WARRANTY, WE AND/OR OUR AFFILIATES, LICENSORS, SUPPLIERS AND/OR CONTRACTORS PROVIDE NO WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE DISCLAIMERS WILL APPLY TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW.

 

7. Defense of claims.

Defense. We will defend you against any claims made by an unaffiliated third party that the Services infringes its patent, copyright or trademark or makes unlawful use of its trade secret. You will defend us and our Affiliates against any claims made by an unaffiliated third party that (1) any Customer Solution or Customer Data you provide directly or indirectly in using the Services infringes the third party’s patent, copyright, or trademark or makes unlawful use of its trade secret or (2) arise from violation of the Acceptable Use Policy.

Limitations. Our obligation to defend you will not apply to a claim or award based on: (1) Customer Solution, Customer Data, Third-Party Product, modifications you make to the Software, or materials you provide or make available as part of using the Services; (2) Your combination of the Services with, or damages based upon the value of, a Third-Party Product, data or business process; (3) Your use of a 21Vianet or Microsoft trademark without express written consent, or your use of the Services after we notify you to stop due to a third party claim; or (4) Your redistribution of the Software to, or use for the benefit of, any unaffiliated third party.

Remedies. If we reasonably believe that a claim may bar your use of the Services, we will seek to:

(1) obtain the right for you to keep using it; or (2) modify or replace it with a functional equivalent. If these options are not commercially reasonable, we may terminate your rights to use the Services and then refund any advance payments for unused Subscription rights.

Obligations. Each party must notify the other promptly of a claim under this Section 7. The party seeking protection must (1) give the other sole control over the defense and settlement of the claim; and (2) give reasonable help in defending the claim. The party providing the protection will (1) reimburse the other for reasonable out-of-pocket expenses that it incurs in giving that help and (2) pay the amount of any resulting adverse final judgment (or settlement that the other consents to).

 

8. Limitation of liability.

Limitation. To the extent permitted under applicable law, the aggregate liability of each party (and/or its Affiliates, suppliers and contractors) under this agreement is limited to direct damages up to the amount paid under this agreement for the Services giving rise to that liability during the 12 months before the liability arose.In the case of a Preview or Limited Offering, or any code that you are authorized to redistribute to third parties without separate payment to us, our and our Affiliates’ and contractors’ liability to you arising under this agreement is limited to 50 RMB.

EXCLUSION. TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, NEITHER PARTY (NOR ITS AFFILIATES, SUPPLIERS, AND/OR CONTRACTORS) WILL BE LIABLE FOR LOSS OF REVENUE OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, EVEN IF THE PARTY KNEW THEY WERE POSSIBLE.

Exceptions to Limitations. The limits of liability in this Section apply to the fullest extent permitted by applicable law, but do not apply to: (1) the parties’ obligations under the section entitled “Defense of claims” or the subsection entitled “Force majeure”; or (2) violation of the other’s intellectual property rights.

 

9. Software.

Software provided for use on devices. We may provide you with Software for use with the Services.  If the Software is provided to you with its own proprietary license terms, those terms control and may require that you enter into an end user license agreement directly with a supplier.  If the Software does not have its own license terms, then we grant you a license to install and use the number of copies of Software you ordered on your devices for use with Services. We may check the version of the Software you are using and recommend or download updates, with or without notice, to your devices. Software licenses you obtained under this agreement last only for the term of the applicable Subscription or until we update the Services such that they no longer support the Software, whichever comes first.

Other rights. Rights to access Software on any device do not give you any right to implement patents or other intellectual property in software or devices that access that device.

10. Miscellaneous.

Notices. You must send notices by mail to the address below:

Shanghai Blue Cloud Technology Co., Ltd, an affiliate of Beijing 21Vianet Broadband Data Center Co., Ltd.

MS Cloud | Sales Support Team

12-13F, Building 6, No.6, Jiuxianqiao Road,Beijing Electronic Zone, Chaoyang Disctrict,Beijing

Post code: 100015

You agree to receive electronic notices from us, which will be sent by email to the account administrator you specify in the Portal.  Notices are effective on the date on the return receipt or, for email, when sent.

Assignment.

(i) You may not assign this agreement.  We may assign this agreement to our Affiliates.

(ii) In the event that our right to continue providing you the Services ends, we may assign this agreement to another entity with 45 days’ notice to you.  If you object to assignment to the new entity, you may terminate this agreement and all Subscriptions (without accruing any early cancellation payments) by providing us with notice before the end of the 45 day period.

Identification of a Partner of Record.  When you place an order, you may be given the option to identify a “Partner of Record” associated with your Subscriptions.  By identifying a Partner of Record, directly or by authorizing a third party to do so, you acknowledge that the Partner of Record may receive fees for their support.The fees are for pre-sales support and may also include post-sales support.  The fees are based on, and increase with, the size of your order. Our prices for Services are the same whether or not you identify a Partner of Record.

Sever ability. If any part of this agreement is held unenforceable, the rest remains in full force and effect.

Waiver. Failure to enforce any provision of this agreement will not constitute a waiver.

No agency. We are independent contractors. This agreement does not create an agency, partnership or joint venture.

Your responsibility for use of Communities.  You are responsible for your users’ use of the Communities, if any, including ensuring compliance with the terms governing the Communities located at the Communities website. We specifically disclaim any liability arising from or related to your or your users’ use of or inability to use the Communities website.

Force majeure.  Neither party will be liable for any failure in performance due to causes beyond its reasonable control (such as fire, explosion, power blackout, earthquake, flood, severe storms, strike, embargo, labor disputes, acts of civil or military authority, war, terrorism (including cyber terrorism), acts of God, acts or omissions of Internet traffic carriers, actions or omissions of regulatory or governmental bodies (including the passage of laws or regulations or other acts of government that impact the delivery of Services).  This section will not, however, apply to your payment obligations under this agreement.

Governing Law and Dispute Resolution.  This agreement will be construed with and governed by the laws of the People’s Republic of China.  Any dispute or claim arising out of or in connection with or relating to this Agreement, or the breach termination or invalidity hereof (including the validity, scope and enforce ability of this Section) will be submitted to China International Economic and Trade Arbitration Commission (“CIETAC”) for arbitration, which arbitration shall be conducted in Beijing in accordance with the CIETAC’s arbitration rules in effect at the time of applying for arbitration.  The arbitral award will be final and binding upon both parties.  This Section, however, will not prevent either party from seeking injunctive relief in the appropriate jurisdiction for any (i) violation of that party’s intellectual property rights, (ii) breach of any confidentiality obligations owed to that party under this Agreement, or (iii) enforcement or recognition of any award or order in any appropriate jurisdiction.

Modifications.  We may require you to sign a new agreement on renewal of a Subscription, but we will not modify this agreement during the Term without your consent unless new features or updates to the Service require new or different terms or if otherwise required by law.  We will notify you of any such required changes in accordance with the subsection entitled “Notices,” and you will be bound by such modified terms by continuing to use the Services after receiving notice.

Compliance with Trade Laws. The parties to this Agreement acknowledge that the Products based on technology licensed from Microsoft (“Items”) may be subject to U.S. and other countries’ export jurisdictions. Each party will comply with all laws and regulations applicable to the import or export of the Items, including but not limited to trade laws such as the U.S. Export Administration Regulations and International Traffic in Arms Regulations, and sanctions regulations administered by the U.S. Office of Foreign Assets Control (“OFAC”) (“trade laws”).

You will not take any action that causes 21Vianet or its licensor to violate U.S. or other applicable trade laws. In the event that you learn of a potential violation of trade laws relating to the performance of this agreement, or a potential violation of the terms in this subsection, you will alert 21Vianet as soon as possible, but in no event more than 14 days after acquiring this knowledge. 21Vianet may suspend or terminate this Agreement to the extent that 21Vianet reasonably concludes that performance would cause it or its licensor to violate U.S. or other applicable trade laws, including those described above, or put it or its licensor at risk of becoming the subject of economic sanctions under such laws.

 

11. Definitions.

Any reference in this agreement to “day” will be a calendar day.

“Acceptable Use Policy” lists prohibited uses of Services, and is published for Microsoft 365 Services at /ostpt/, or at alternate sites that we identify.

“Affiliate” means any legal entity that a party owns or that owns a party, with a 50% or greater interest.

“Communities” means one or more forum(s) that we or an Affiliate may establish for customers or the general public to obtain information or collaborate regarding the use of the Services, as may be accessible via the Portal or at an alternate website we identify.

“Customer Data” means all data, including all text, sound, software, or image files, that are provided to us by, or on behalf of, you or End Users through your or End Users’ use of the Services.

“End User” means any user of a Customer Solution or any person permitted by you or any of your Affiliates to access and use the Services, the Customer Data hosted in the Services or otherwise use the Services.

“Limited Offering” means a limited quantity of Services offered for a limited term for no charge or for a nominal charge (for example, a trial for 1 RMB).

“Microsoft 365 Services” means one or more of the services or features identified at /ostpt/ and operated by us from data centers located in the People’s Republic of China, excluding Hong Kong, Taiwan and Macau.

“Portal” means the online portal from which you purchase a Subscription for Microsoft 365 Services at /ostpt/, or at alternate sites we identify.

“Previews” means preview, beta, or other prerelease versions of the Services or Software offered to obtain customer feedback.

“Privacy Statement” means the Privacy Statement for Online Services Operated by 21Vianet published at /ostpt/, or at alternate sites that we identify.

“Services” or “Service” means any Windows Azure Services and/or Microsoft 365 Services and Software included with your Subscription as part of the Services.

“Services Terms” provide additional terms that govern specific features within the Service and customer support for the Service, and are published for Microsoft 365 at /ostpt/, or at alternate sites we identify.  You may also need to use other web sites and online services to access and use the Services, and if so, the terms of use associated with those web sites or online services apply to your use of them.

“SLAs” means the commitments we make regarding delivery or performance of the Services, as published in the service level agreements available for Microsoft 365 Services at /microsoft365/m365-sla/

“Software” means software we provide to you as part of the Services for use with or within the Services.

“Subscription” means the right to use a particular Service plan (such as Microsoft 365 Business Standard or Office 365 Enterprise E3) for the Term.

“Subscription License” means the means the right of a single End User to access and use the Services and to download, install and use the Software during the Term of the Subscription.

“Term” means the duration of a Subscription (for example, 30 days or 12 months).

“Third-Party Product” is any software, data, service, website or other product licensed, sold or otherwise provided to you by an entity other than us, whether you obtained it via our Product or elsewhere.

“we” and “us” means 21Vianet, as defined at the beginning of this agreement.

“you” and “your” means the entity signing this agreement to use the Product.

 

Appendix A – Qualified Educational User

Qualified Educational User is defined as:

1.  an educational institution or establishment, being a public or private school, elementary, primary, intermediate, secondary or high school, extraordinary school for the disabled, vocational school, job training establishment, correspondence school, junior college, college of education, university, scientific or technical institute, polytechnic, academy or religious school which meets all of the following criteria:

(i) Offers courses of study that lead to a certification that is recognized as part of a country’s mainstream educational progression.  (Examples of such certifications include: International Baccalaureate; School Certificate, Associate Diploma, Diploma; Bachelor Degree; Masters Degree; Doctorate); and

(ii) Is accredited by the Ministry/Department of Education or appropriate recognized education accreditation agency within the country.  In the absence of direct accreditation, there must be accreditation by proxy (i.e. the certification offered by the school or institution must be acceptable for credit or placement in a traditionally accredited educational institution locally or overseas); and

(iii) Substantially all of the institution’s student enrolments (>90%) must be in educational courses leading to an accredited certification recognized under subparagraph (i) above, with only incidental enrollments in non-accredited programs.

2. an early childhood centre meeting all of the following criteria:  (i) is an early childhood program incorporated for the purpose of providing educational services to children between two and five years of age and which serves minimum of ten such children; (ii) is lawfully established, authorized, created, licensed, chartered, registered and/or accredited by the Ministry/Department of Education or appropriate recognized accreditation agency within the country; and (iii) has been in operation for at least one year.

Administrative Offices or Boards of Education of Qualified Educational User is defined as (a) central government, provincial level, district level and local administrative organs or authorities in charge of the public Qualified Educational User as defined above; or (b) the administrative organs established and operated to administer the private Qualified Educational User defined above.

 

Special note regarding Hospitals, Healthcare Systems and Research Laboratories:

Note that hospitals, healthcare systems, and research laboratories are NOT eligible to be included as part of a Qualified Educational User even if they are wholly owned and operated by the Qualified Educational User.